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Downtime

User authentication outage

May 13, 2026 at 6:51am UTC
Affected services
Application

Resolved
May 14, 2026 at 5:00am UTC

This incident is now resolved. Please reach out to your account manager for a RCA.

Updated
May 13, 2026 at 8:02am UTC

Initial investigation indicates the authentication disruption was caused by an upstream provider issue affecting our normal sign-in flow.

We have mitigated the impact by migrating to a failover service.

We will share a further update once normal authentication has been fully restored.

Updated
May 13, 2026 at 7:45am UTC

The authentication disruption has now been mitigated.

We will provide a further update once normal authentication options are fully restored.

Updated
May 13, 2026 at 7:14am UTC

ETA 30 minutes for restoration

Updated
May 13, 2026 at 7:10am UTC

We estimate to resolve this by 9am BST.

Updated
May 13, 2026 at 6:58am UTC

We have identified the root cause as an issue with an upstream provider and are currently working with them to resolve.

Created
May 13, 2026 at 6:51am UTC

User's currently will have issues signing in to PortF.